FACETORI
Delivery & import charges
Where we ship, what it costs, how long it takes, and what your country may charge on import.
Where we ship
We ship from Sydney, Australia, to: Australia, New Zealand, the United Kingdom, every EU country (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), Iceland, Liechtenstein, Norway, Switzerland, the United States and Canada.
Costs and times
Delivery costs are set in US dollars and shown in your chosen currency at checkout. Times are counted from dispatch, in business days. We pack and dispatch within 1–3 business days of your order.
| Destination | Standard, tracked | Express, tracked |
|---|---|---|
| Australia | USD 6.90 · 2–6 days | USD 12.90 · 1–3 days |
| New Zealand | USD 7.90 · 5–10 days | USD 16.90 · 3–6 days |
| Europe, UK, USA, Canada | USD 9.90 · 8–15 days | USD 24.90 · 4–8 days |
Delivery is charged per order, not per item. You receive a tracking link by email when your parcel leaves us. Delivery times are estimates; customs checks can add a few days.
Import taxes and duties
Every order ships from Australia. For Australian addresses, our prices include GST and there are no import charges. For other countries, the total at checkout does not include import taxes, customs duty or carrier handling fees. These are set by your country, collected by the carrier or customs on delivery, and paid by the recipient.
| Destination | What may be charged on import |
|---|---|
| EU countries | Import VAT at your country’s rate, customs duty on higher-value orders, and a carrier handling fee. |
| United Kingdom | UK VAT, customs duty on higher-value orders, and a carrier handling fee. |
| Norway, Switzerland, Iceland, Liechtenstein | Import VAT, any customs duty, and a carrier handling fee. |
| United States | Customs duty may apply to imported parcels whatever their value, plus any carrier brokerage fee. |
| Canada, New Zealand | GST/HST or GST, any customs duty, and a carrier handling fee. |
If you refuse a parcel because of import charges, it is returned to us. We refund the price of the items once it arrives; the original delivery cost and the cost of sending it back to us are deducted, unless you have withdrawn from the contract in time under EU or UK law (see Returns & refunds).
Export and legal restrictions
We only ship to the countries listed above. We do not ship to PO boxes for express orders, or to freight forwarders. Some carriers cannot deliver to remote areas; if that happens we contact you before dispatch.
Lost, late or damaged parcels
If your tracking has not moved for 10 business days, or a parcel arrives damaged, email us with your order number and a photo of the packaging. We open a claim with the carrier and send a replacement or refund; you do not have to wait for the carrier to finish its investigation if the parcel is clearly lost or damaged.
Wrong address
Please check your address carefully. If you notice a mistake, email us at once; we can change the address until the parcel is dispatched.
Last updated 10 October 2026